SCCM Service Teams

Four service teams will be formed initially.

SCCM Core Services

This team is responsible for the core SCCM service, including general service questions, troubleshooting for the SCCM client application, the permissions model and reporting. This team assess SCCM system upgrades and works cooperatively to implement them. It provides documentation and training regarding core SCCM issues.

Application Packaging

The application packaging team establishes standards for application packaging, packages and tests common applications, troubleshoots application delivery issues and answers questions about application packaging. It provides documentation and training regarding application packaging.


The imaging team is responsible for image maintenance for base images used to install Windows. It develops base images, makes images available, and provides documentation and training regarding image creation and maintenance. The team also maintains drivers that are used with the base images. The imaging group does not create custom departmental images, but will make custom images that others have created available for use.


The patching team ensures that Windows updates and updates for common third-party software packages are approved and delivered on schedule. It establishes standards for patching windows and schedules, troubleshoots patching issues, and provides documentation and training regarding patching.

Service teams, service owner and service coordinator

  • Service owner: OIT
  • Service coordinator
    • Nominated: Debbie Carraway
  • SCCM Core Services
    • Team members: Rob Blanke (OIT), Jeremy Brown (ITECS), Michael Underwood (OIT), Gene Morse (OIT), Daniel Sink (OIT), Jonn Perry (OIT)
    • Nominated team lead: Gene Morse (OIT)
  • Application Packaging
    • Team members: Michael Underwood (OIT), Samson Teshome (OIT), Tom Farwig (OIT), Brian Carty (ECE), Jeremy Brown (ITECS).
    • Nominated team lead: Michael Underwood (OIT)
  • Imaging
    • Team members: Gene Morse (OIT), Tom Farwig (OIT), Bert Stoner (OIT), Rob Blanke (OIT), Jeremy Brown (ITECS), Michael Underwood (OIT), Chris Bettini (CVM)
    • Nominated team lead: Jeremy Brown (ITECS)
  • Patching
    • Team members: Wade Cornett (OIT), Carol Hill (OIT), Rob Blanke (OIT), Gene Morse (OIT), Jonn Perry (OIT), Michael Underwood (OIT)
    • Nominated team lead: Vacant